What is Service Design?
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Service Design: • Definition • Components • Benefits • History; Service Design vs. Designing a Service |
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Case Studies
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Service Design: insights from nine case studies
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Zhu, Y., Zhang, Z., Xue, C., Zhu, T., Shen, J. (2018). Innovation Design of Rural Tourism Based on Service Design Methods—A Case Study of Beijing Lingshui Village. Cross-Cultural Design. Applications in Cultural Heritage, Creativity and Social Development, Vol 10912. https://doi.org/10.1007/978-3-319-92252-2_36
Teixeira J. G., De Pinho N.F., Patrício L., (2019). Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record, International Journal of Medical Informatics, Vol 132,103942. https://doi.org/10.1016/j.ijmedinf.2019.08.002.
Glossary
Books
This Is Service Design Doing by Call Number: HD9980.5 Sti @ Level 3ISBN: 9781491927182Publication Date: 2018
An Introduction to Service Design by Call Number: HF5415.5 Pen (hard copy @ Level 3)ISBN: 1350031917Publication Date: 2018
Models/Frameworks
Service Blue Print Model
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Double Diamond Model
Service Design Maturity Model
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Tools
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