BA0804: Performance Management: Table of Contents

1. **Performance Management**
   - Definition and Importance
   - Objectives and Outcomes

2. **Performance Management Process**
   - Key Steps
   - Continuous Cycle of Improvement

3. **Environment and Culture**
   - Organisational Culture and Values
   - External and Internal Influences

4. **Performance Planning**
   - Goal Setting
   - SMART Objectives
   - Aligning Individual and Organisational Goals

5. **Performance Appraisal Methods & Rating Errors**
   - Appraisal Techniques (e.g., 360-Degree Feedback, MBO, BARS)
   - Common Rating Errors and Biases

6. **Employee Development**
   - Training and Upskilling
   - Career Pathing
   - Succession Planning

7. **Feedback and Coaching**
   - Types of Feedback
   - Effective Coaching Strategies
   - Building a Feedback Culture

8. **Conducting Performance Reviews**
   - Preparation and Structure
   - Managing Difficult Conversations
   - Action Planning

9. **Talent Strategy**
   - Linking Performance Management to Talent Management
   - Retention and Engagement Strategies

10. **Performance Management System**
    - Technology and Tools
    - Metrics and Analytics
    - Integration with HR Systems

11. **Library Resources**
    - Recommended Books
    - Academic Journals
    - Online Databases and Case Studies