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SP Library

Service Standards

The Library is committed to serving our customers. We aim to provide fast and efficient services in a professional manner.

The following are our service standards:

Email
Reply within 3 working days
Phone
Picked up within 30 seconds
Counter
Attended to within 10 minutes

Note: Saturday is not counted as one working day.

We value your comments

Give us your suggestions or feedback on how we may improve our services via this online Feedback Form.

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